Many people who start using their 1st hosting account, or switch companies, usually have inquiries about how specific tasks are accomplished or confront obstacles when setting up different things such as emails, site settings, and so on. This is why, many web hosts have compiled documentation with popular questions and problems so as to help their customers receive information quickly and seamlessly. As a result, the client care staff can devote more time to actual issues that some customers may be encountering, since the solution for the smaller things will be available online and customers can easily solve them without having to get in touch with the technical support team. Having elaborate documentation is very important, especially for new customers with no prior experience whatsoever, since the hosting service entails an immense number of functions and lots of people can get confused about what to do. A good knowledge base can both help you perform the operations that you need and get to know how the web hosting service functions in general.

Extensive Online Documentation in Shared Hosting

If you’ve ordered your very first shared hosting account through our company or have transferred your website over to us, you’ll become familiar with our platform and our in-house built Hepsia Control Panel before you know it thanks to the fact that we have compiled an exhaustive web-based knowledge base where you can find all the info that you could ever need – both general info about the web hosting service as a whole and more specific info about the separate functions that you can make use of and the difficulties that you could run into. The articles themselves are located in 2 places. The complete article list is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each section of the Control Panel as well. You can discover how to do virtually everything, from creating an .htaccess file to administering a mailing list, and all the articles feature thorough instructions, so you won’t ever become bewildered because of an unclear text. Certainly, in case you face a more specific problem and you are unable to find a solution in our knowledge base, you can contact our customer care team 24x7x365.