The accessibility to the customer and technical support that a shared hosting company offers will tell you a lot for the services that they provide too. When you are allowed to use only e-mail messages and tickets, you have almost certainly discovered a reseller and not the hosting provider. When this is the case, you may have to wait for a few days in order to get an issue resolved as the reseller may not be checking their communication regularly or they may need to contact the true web hosting company for additional assistance. If the supplier provides you with different options for communication with fast response time which are available anytime, they're almost certainly the top provider, not a reseller. So you will reap the benefits of prompt assistance and top quality support as they'll have immediate access to the servers where your account will be created. No matter what the problem - technical or sales, it is generally much better to get in touch with your web hosting company directly through your preferred method of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance in a timely manner, so our shared hosting services include 24/7 technical support along with several ways of communication. In case you do not have an account yet, you can phone us or take advantage of our live chat and chat with a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up buying a service that you cannot use effectively. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs more investigation. In contrast to the vast majority of providers out there today, we reply to all tickets within one hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.