A ticketing system is the most widespread medium of correspondence that web hosting companies offer to their customers. It is most often part of the billing account and is the easiest way to tackle a problem that requires a certain amount of time to investigate or that has to be escalated to a server administrator. In this way, all replies supplied by either side will be kept in the exact same location in the event that somebody else wants to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which suggests that you’ll need to log in and out of no less than 2 accounts to accomplish a certain operation or to touch base with the hosting company’s help desk support staff. If you would like to administer several domains and each one is hosted in its own account, you will need to use even more accounts simultaneously. On top of that, it could take a substantial period of time for the provider to answer your ticket request.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our shared hosting is not separate from the hosting account. It is included in our fully featured Hepsia Control Panel and you will be able to visit it at any particular time with only a couple of mouse clicks, without leaving your account. The ticketing system includes a quick-search box, which will help you trace any ticket that you’ve posted in the past, in case you need it. Also, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to fix a particular issue before you actually submit a ticket. The ticket response time is maximum 1 hour, so you can receive swift assistance at any given time and if our client service team suggests that you do something inside your account, you can do it instantaneously without having to sign out of the Control Panel.