A live chat is a real-time way of communication between a website hosting company's support crew and its customers. It is an efficient way to get some information about the hosting services or have some issue resolved because you're talking with a live agent. The advantages of using a live chat service rather than calling or opening a support ticket are the low chance of mistakes any time you exchange information such as usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you can do something else while the representative investigates the issue in question. In addition, you can become a part of a live chat room from any computer that's connected to the Internet, avoiding the telephone rates that you'll have to pay in case you are calling to a different country.

Live Chat Support in Shared Hosting

As we acknowledge the fact that a lot of issues are quickly resolved if you talk to a live person, we offer a live chat service for all our prospective and existing customers. Our chat is available every day and our customer support representatives can assist you with a wide range of questions and problems. If you aren't our client yet, you're able to learn more about our shared hosting packages and the hosting environment in general so that you can be certain that your websites will run properly on our servers. If you already have an account and you have some questions or you encounter any troubles with some of our solutions, you'll be able to join us on the live chat and we can provide you with the required information or assist you to troubleshoot the issue. You will have to open a trouble ticket for specific problems which require longer time or the assistance of a system administrator, but for numerous standard troubles you can receive help right away.