Should you ever encounter a problem with your site and be incapable of tackling it yourself, ask the respective web hosting company’s support team to help you bring the website back online. A quick resolution would be the best-case scenario, but lots of companies reply within twenty four hours and even more, particularly if you are working with a hosting reseller. Even if the problem can be easily fixed, your site may not function satisfactorily or it may not be accessible whatsoever for a prolonged stretch of time, so you may lose potential clients since it is extremely unlikely that anyone will be willing to go back to an inoperational site. In this light, you should make certain not only that you can touch base with your hosting provider, but also that they can respond and help you in a timely manner. If a software app update does not go as planned or if you erase something accidentally, for instance, the site must be restored swiftly in order to prevent extended downtime.

One-Hour Response Guarantee in Shared Hosting

In case you’re using any of our shared hosting and you’ve got a query or bump into some difficulty, you can touch base with us 24/7 by posting a customer support ticket or by sending an email and we promise that you will receive a reply in less than one hour. In case the issue can be resolved, we’ll do it before we reply, whilst in case there’s something that you have to do on your end, we will provide you with all the necessary information – what workable solutions to try out, what settings to check, and so on. Normally, you will receive a response within half an hour max, which goes to say that waiting around for hours and hours or even for more than one day to get assistance is something out of the question. Our 60-minute reply guarantee applies to any query that you may have – billing, general or technical.