In the event that you have ever had a shared hosting account before or you have dealt with any other kind of online service, you are probably aware from your own experience that for certain things it's better to speak with a live person on the telephone rather than exchange tickets or emails. If you'd like to find out more about a particular service before you buy it or when something small should be made, for instance, it is far easier and a lot faster to get it done live. If you're able to contact representatives by phone, it is very likely that you're dealing with an actual hosting supplier, not a reseller. The type of support that you can get by phone may differ between different companies - from common issues to experienced tech support. Typically most providers offer pre-sales assistance and first level phone support, while more complex technical issues are managed via email and tickets.

Phone Support in Shared Hosting

We believe that being able to talk to a live agent is rather important, that's why we have 3 support lines all around the world (UK, USA and Australia) and you have the option to get in touch with us on the phone for 14 hours every day. If you consider getting one of our shared hosting, for example, you are able to give us a call and find out more about our solutions before you order to make sure that we match all system requirements for your sites. After your order, you can get in touch with us about all of the sales and / or billing troubles you may have, or receive any type of general or basic tech info you need. We've aimed to find the balance between phone and ticket support, so for solely technical issues you have to use our ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of an issue.