Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Each assistance request you submit to us will be dealt with within maximum 60 minutes. In case your trouble ticket or email calls for additional assistance from a server administrator, we’ll forward it and leave a note to notify you that your case is being examined. If you take advantage of our Optional Admin Services package, all of the server management tasks included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • A First–Rate Customer Support Service

  • We’ll be available to you round–the–clock to reply to any queries that you may have about our Hosting Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated hosting server. If you also require support handling server administration tasks, you can have a glimpse at our Optional Admin Services package, which includes data backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Hosting Control Panel with a fully detailed knowledgebase, which features elaborate explanations of all its features and functionalities. Moreover, we have filmed exhaustive video tutorials that will further explain to you how to carry out a particular action or solve a frequently encountered issue. All the how–to articles and the tutorial video clips are easily reachable from every Hosting Control Panel section through the Videos and Help buttons situated in the upper right corner.