Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our company offers a 1–hour resolution guarantee with all our shared hosting packages, meaning each individual support request you send is going to be reacted to in less than 1 hour maximum. Our support company members are qualified to very quickly handle any issue and to offer you on time guidance on any situation that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • You’ll be able to email us 24x7x365 with any question you might have involving our products and services. We have now consultants working continuously to give you solutions any time needed. Feel free to use the ticket system or drop an e–mail any time, or you can grab the phone or make use of the live chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • HookWebHosting.com has built–in a detailed know–how base into the Control Panel that allows you to obtain helpful step–by–step details any time. Each area of the Control Panel has its own contextual support area presenting a selection of how–to articles. We have also organized instructional videos to offer you a superior idea of the best way to complete any given activity.